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FAQs/HELP

Account Related Issues

Q.1 Explain ‘My Account’?

My Account means a secure way to view your orders and update it regularly. You  need to get registered into “My Account” and create an account in our store to process faster, store multiple shipping addresses and track your orders.

Q.2 How can I protect my Account from outsiders?

You are already in a secure zone where your information is kept confidential. There is no third party involved.

Q.3 How can I update my information?

You can update your account anytime just by logging into “My Account”.

Order Related Issues

Q 1 -  How to place an order?

It is very simple to place an order from our website. You just need to get registered in our website GetYourChemist and then you can have the access to shop whatever you want. For registered user you need to follow the mentioned procedures:-

  • Register your account.
  • Fill your billing address and mode of payment.
  • You are ready to place order.

Q 2 -  Am I informed when the order is confirmed?

You will receive email from our side containing the details of your order once the payment is made. The seller receives it and confirms the same. You will be provided with a unique Order ID, list of items you ordered and the expected dispatch or delivery time.

Q 3 -  How can I check the current status of my order?

You can track the current status of your status by logging into your Account. After logging in, click on “My Orders” to view your current status.

Q 4 -  How long would it take to reach me?

Generally it takes 8-10 days for U.S. and UK customers while it takes 10-12 days for rest of the world.

Q 5 -  How do I track my order?

You will receive an e-mail as soon as we ship your order with a link to track it. You can also have the shipping information from your Account section on our website.

Payment Related Issues

Q.1 Is your payment method secure?

Our mode of payment is E Check and your payment is kept fully confidential. Company calls the customer and asks for their approval of payment. Until and unless the customer approves, the payment cannot be received. 

Q.2 How can I trust your company?

Our authenticity can be found from Google. We are a registered company having a good reputation in providing online service to our clients.

Q.3 How to pay for a purchase?

We have a secure way of payment. We have online payment mode via E Check.

Q.4 Do I save money shopping online?

Yes of course. You can feel the difference yourself.

Q.5 Do you have any hidden terms and conditions?

No we do not have any hidden terms and condition. Everything is visible on our website.

Q.6 Do I get reward point while shopping online?

If you are a regular customer and make payments via E check then you will get 10% discount on collective shopping.

Q.7 How to add items on my cart?

After getting registered you can add as many items you want on your cart.

Q.8 How to remove items from my cart?

You just need to log into our website and then you can remove any item from your cart.

Q.9 What should be done if my payment fails?

If your payment fails you will receive the exact amount within 24 hours.

Q.10 Do you have international shipping consignments?

Yes, we have international shipping consignments too.

Q.11 What happens if I am not available at the time of delivery?

In such cases we drop your parcel in your mail box or as per your address. If the parcel is larger than the size of your mailbox then you can get notification of the parcel from the local agency of the delivery company.

Q.12 What happens in case the parcel is damaged?

We take the responsibility to provide you with a fresh parcel, if the parcel received is damage.

Q.13 Where do you ship these medicines from?

We ship these medicines from reputed pharmaceutical companies such as Ajanta, Cipla, Dr Reddy’s and Sun Pharma. Our drugs are approved and we have our own packing and shipping part.

Q.14 Do I face any issue related to customs when I purchase medicines from your online store?

Be assured that there will be no issue related to customs while purchasing medicines from our pharmacy store. Only in case of prohibited drugs in your state or country you can face problem. In this situation you should claim for your parcel.

Returns and Refunds

Q.1 Do you have a return policy?

Yes we do have a return policy but only in case of genuine claim.

Q.2 How do I cancel my order?

You can cancel your order by logging into “My Account” and then you can cancel your order instantly.

Q.3 Do you have pick-ups for return items?

Yes we do have pick-ups for return items provided the call should be genuine.

Coupons

Q.1 Do I get a promo coupon?

Yup you do get a promo coupon and you can make use of the promo coupon directly by shopping in our website.

Miscellaneous Questions

Q.1 Are these generic medicines effective?

Generic medicines have the same composition as Branded medicines, are out of harm’s way and effective in consumption.

Q.2 Is it mandatory to provide prescription?

We have some medicines which needs prescription while you can purchase other medicines from our website without prescription also.